Is a security deposit required at the time of a ride or start of the event?
Yes, at the time of pick up for any rental motorcycle, you will be required to leave a credit card security deposit with Coyote Trail Adventures L.L.C. or Riders Choice (alternate rental provider).
Do I need to have special or extra health insurance?
You should thoroughly explore your insurance provisions as some will not cover you in foreign countries. We strongly recommend that you take out sufficient travel insurance that includes Medical, Evacuation and Repatriation coverage and that you extend your coverage to include Trip Cancellation. It is best to be prepared for the unexpected.
What is an International permit and do I need one? How do I get an international permit?
All renters/riders of a street legal motorcycle and participants of a dual sport tour must have a valid original motorcycle endorsed driver’s license which needs to be presented at time of the motorcycle pickup/tour. We will not accept learner permits even if you are with your parent/legal guardian. All riders with a non-US driver’s license must provide a valid Passport or a valid government-issued ID card as a secondary form of ID at the time of pickup. Driver’s license printed that are not in English must be complemented by an international driver’s license. You can obtain an international permit through your local auto club such as AAA.
What is a Collision Damage Waiver (CDW)?
The CDW policies sold by insurance companies cover a policyholder and not a SPECIFIC rented car so they will cover all rented vehicles used by the policyholder within the life period of the policy. CDW limits the renter’s responsibility to a set maximum amount in the event of damage. We HIGHLY recommend this insurance coverage if you do not need to obtain the mandatory insurance (i.e. you are not renting a street-legal bike). Without the CDW, the renter is responsible for all damage or loss to the motorcycle. Sometimes your credit card includes this sort of coverage. You should research this coverage before your trip.
What is mandatory motorcycle insurance for street-legal dual sport bikes?
In order to rent any street legal motorcycle or use one of our bikes included in a guided motorcycle tour, all renters are required to purchase comprehensive Insurance for the full period of their ride/tour. Proof of this insurance needs to be provided one week prior to ride/tour date. You also need to have these documents on the motorcycle at all times during ride period.
What’s the cancellation fee?
The minimum cancellation fee is the amount of your reservation deposit. You will find more information in the Terms and Conditions downloadable document (at the bottom). Unless otherwise noted, a full refund is possible if cancellation occurs 6 weeks prior to the event start date.
What happens if I do not make full payment when required?
If the final payment is not received by the specified date, Coyote Trail Adventures L.L.C. has the right to treat this reservation as cancelled and you will lose your entire reservation deposit payment. See Terms and Conditions for more information (bottom of page).
What, if I need to change my booking date or group numbers?
Changes must be requested by email or by phone as soon as possible. Client-requested changes to dates, number of riders, type of tour, etc. could be subject to a cancellation fee.
What happens if I am not able to arrive on the scheduled date because of acts of god (i.e. beyond control my control)?
The cancellation fee will still apply. If you are late to the scheduled date/time, we will not provide a refund. If you are late for your scheduled start of your ride/tour, we will do our best to help you in a reasonable way to receive the remainder of the services booked for the time remaining when you arrive. Trip cancellation insurance is strongly recommended to ensure the unexpected is covered.
What happens to our reservation if the minimum number of participants is not reached for a tour?
If a tour has not reached the minimum participants needed for a ride, we will inform you about your options at 35 days prior to the start of the event. When we notify you, we will discuss different alternatives (could be combinations of the following): an increased rate, different route, changed service options, postponement of the event date, cancellation of the event, etc. If your trip is based solely on this tour experience, we strongly recommend that you buy your airline tickets or non-refundable accommodations within 34 days.
Are the motorcycle photos on the rental pages true to life? Is the actual bike that color/year?
Yes. We have taken pictures of the actual motorcycle for rent. The only changes could be accessories such as saddle bags, etc. We tailor the bikes to the renter’s taste as much as possible.
How early should I book a motorcycle ride/tour?
Depending on the time of year and type of ride, the tours could book quickly and early. The high season for Southern California riding is normally September through May. Note the mountain rides are typically not possible in the winter due to snow. We suggest call us to discuss ride options as soon as you know what you want.
What, if I want to pick-up my motorcycle and do not have a valid motorcycle license or valid passport?
There are no refunds. If you don’t arrive on the scheduled date with the proper documentation, then you will not be able to ride. All riders of a street legal motorcycles for ride/tour must have a valid original motorcycle endorsed driver’s license which needs to be presented at time of the motorcycle ride/tour. We will not accept learner permits even if you are with your parent/legal guardian. All riders with a non-US driver’s license must provide a valid Passport or a valid government-issued ID card as a secondary form of ID at the time of pickup. Driver’s license that are not printed in English must be complemented by an international driver’s license. You can obtain an international permit through your local auto club such as AAA.
Do I get a refund if I return my motorcycle earlier or I end a tour early?
There are no refunds for early returns, unused fuel, missed meals, etc. There are no refunds when you request changes at the time of your pick-up to shorten your ride/tour.
Why do I need a Renter’s Insurance?
When you rent a motorcycle from Coyote Trail Adventures L.L.C. or Riders Choice you must provide motorcycle renter’s insurance. All renters of our plated motorcycles are required to purchase the mandatory Renter’s Insurance for the full period of your rental. The insurance protects the renter against claims made by a third party for bodily injury and/or property damage sustained as a result of an accident. This mandatory coverage shall be purchased at least a week prior to the start of a rental/ride and emailed to Coyote Trail Adventures L.L.C. A proof of insurance receipt in the Renter’s name shall be carried on the motorcycle at all times. See the details below about securing your own insurance.
How can I secure rental insurance through my own personal insurance to cover me on a rental motorcycle?
You should contact your insurance company early to ensure they can help you. The recommendations are as follows for the state of California:
To ensure your first day is flawless, verification is needed prior to the ride/tour day - at least one week prior to pick-up date. You must provide a certificate from YOUR insurance company (either on an Accord form or the insurance company’s letterhead):
We require these certificates be provided to us at least 5 business days prior to your rental date. Please do not hand carry these to us on the day of your ride/tour, we may need to contact your insurance company to clarify any questions. We are NOT experts on insurance, we are off-road enthusiasts, and we do this only as a courtesy. Ultimately it is YOUR responsibility to make sure you are adequately protected. This is your own insurance, as such you are fully responsible for any losses or damage to the motorcycle, yourself or a third party.
What type of dirt bikes do you allow on your tours?
Non-plated bikes are allowed on some tours, but they need to have a green sticker (red sticker bikes will not be allowed). The gas tank also needs to be large enough to travel at least 75 miles. For dual-sport tours/rides, the routes we ride require all bikes to be street legal, so green sticker bikes will not be permissible on those tours.
Are two-stroke bikes allowed on your rides?
We can accommodate two-stroke bikes on most rides. For the dual sport rides, you may bring your two-stroke, but it needs to meet our gas mileage (75 miles) and have proper insurance and current registration.
How much advanced notice do you need to book a day ride?
We recommend that you book as early as possible to ensure you can book the date you want, but we often times can arrange rides with as little as 5 days’ notice. Call us and we will try to work with your schedule.
How can I judge what level rider I am?
We want people to be comfortable as possible on our rides.
We can tailor rides to your physical conditioning, experience with certain terrain, and number of miles we ride per day.
Ability Levels are Beginner, Novice, Intermediate and Expert
Here are some considerations:
We encourage to discuss with us your riding capabilities for you and your group to ensure we can tailor the ride to the experience you are looking for.